Privacy Policy

1. Introduction

SyncForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and email address (required for account creation)
• Profile information (artist name, bio, genre preferences)
• Payment information (processed securely through PayPal and Stripe)
• Music files and metadata you upload to the platform
• Communications with our support team

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Log data (access times, error logs, performance metrics)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and distribute earnings
• Facilitate music submissions and licensing opportunities
• Provide customer support and respond to inquiries
• Send important account notifications and updates
• Analyze platform usage to improve our services
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage through analytics tools (Google Analytics)
• Improve user experience and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the platform.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Potential Licensors: When you submit music to briefs, relevant information (artist name, track details) is shared with the requesting party
• Payment Processors: PayPal and Stripe process payments securely on our behalf
• Service Providers: Cloud hosting (Supabase), analytics tools, and email services that help us operate the platform
• Legal Requirements: When required by law or to protect our rights and safety

6. Data Storage and Security

Your data is stored securely using industry-standard encryption:

• Database: Supabase (encrypted at rest and in transit)
• Payment Data: Stripe and PayPal (PCI-DSS compliant)
• Music Files: Secure cloud storage with access controls

While we implement reasonable security measures, no system is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails (account notifications may still be sent)
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, contact us at: support@trysyncforge.xyz

8. GDPR and CCPA Compliance

For EU Users (GDPR): We process your data based on consent, contractual necessity, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt-out of data sales (we do not sell data).

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

SyncForge is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The "Last updated" date at the top indicates when changes were made.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@trysyncforge.xyz